Frequently Asked Questions

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Blue Cross Blue Shield
Forget your ID card? Need to order replacement Member ID card? Need to check the status of a claim or download claim forms? Need to print an Explanation of Benefits (EOB)? Haven’t received your ID card yet?No problem, everything you need to know about your health plan coverage and eligibility can be found online through My Health Toolkit. To log in to My Health Toolkit,
How long does it take for me to get my insurance card(s) once my coverage is active?You should receive your Medical card(s) within 7-10 business days.
On the go?The My Health Toolkit® mobile website offers Members features designed for smaller smartphone screens. Unlike some mobile tools, as a BlueCross Member, you do not need to download an app. When you want to access the mobile site, simply navigate to on your smartphone.
How do I know if my physician participates in one of the BlueCross networks?The BlueCross networks offer the best geographic access to Providers and Hospitals of any Preferred Provider Organization (PPO) in the nation. This national coverage is available through the BlueCard® Program in which all BlueCross BlueShield Plans participate. For more Provider information visit the Blue Cross website at
How do I contact BlueCross if I have questions?How to get help with claims or Benefit questiFrom outside South Carolina, dial 1-800-845How to get help with claims or Benefit questions: From Greenville, South Carolina, dial 297-4665. From anywhere else in South Carolina, dial 1-800-922-1185. From outside South Carolina, dial 1-800-845-6067. How to get help on Preauthorization: For Magnetic Resonance Imaging (MRIs), Magnetic Resonance Angiography (MRAs), Computerized Axial Tomography (CAT) scans or Positron Emission Tomography (PET) scans in an outpatient facility: 1-866-500-7664. For all other medical care: 736-5990 from the Columbia, South Carolina area 1-800-327-3238 from all other South Carolina locations 1-800-334-7287 from outside South Carolina Please do not call these numbers for claims inquiries. Please note that Preauthorization is required for the procedures on the Schedule of Benefits that have a pre-authorization note. BlueCard outside the United States: You may also call 1-800-810-BLUE (2583) when traveling outside the United States for assistance with locating an international Provider, in translating foreign languages and submitting claims.
Where can I get a claim form and how do I file a claim to receive benefits?If you need a claim form, you may obtain one from the BCBS address below Blue Cross and Greenville, South Carolina 29606
How to get information on Drug coverage:Drug Coverage is handled by Caremark. Caremark is an independent company that provides pharmacy Benefits on behalf of BlueCross. For inquiries regarding the Prescription Drug Benefit, please call: 1-888-963-7290 For prior authorization on Prescription Drugs, please call: 1-800-294-5979 For inquiries regarding Specialty Drugs, please call 1-800-237-2767 For inquiries regarding the status of prior authorization on Specialty Drugs, please call: 1-800-237-2767
Delta Dental
Will I receive a Delta Dental identification card?Yes! You will receive a Delta Dental identification card within 7-10 Business days. When you (or a covered family member) receive dental care, simply present your card to the dentist’s office. Delta Dental dentists will file the claim for you. Please remind your dentist that your dental program is with Delta Dental of South Carolina – the address is on the reverse side of the identification card.
May I go to any dentist?Yes, you may go to the dentist of your choice. However, we encourage you to choose a Delta Dental PPO Network dentist so that you will receive the deepest discounts and maximize your benefits from the EVENING POST INDUSTRIES dental plan. Delta Dental PPO and Premier Network dentists will handle the paperwork for You.
If the dentist I choose is not in either Delta Dental network, how will benefits be paid?If your dentist is not in either Delta Dental network, benefits will be paid up to the submitted amount or the maximum non-network fee allowed per procedure. The benefit payment will be made directly to the dentist's office and the dentist’s office will bill you for all charges not covered by the plan.
How do I know if my dentist participates in one of Delta Dental’s networks?There are several ways to determine if your dentist is in a Delta Dental network, or, if you don’t have a regular dentist, to find a Delta Dental participating dentist in your area: Visit Delta Dental’s website at select “Looking for a Dentist”. Choose Delta Dental PPO or Premier, and locate a list of dentists by zip code or a specific dentist by name. Call Delta Dental at 1-800-335-8266 to request a dentist directory. Simply ask your dentist if he or she is in the Delta Dental PPO or Premier networks.
If my dentist does not participate with Delta Dental, and I do not want to change dentists, will my dental services still be covered?Certainly! You are eligible for benefits even if your dentist does not participate in a Delta Dental network. However, you may have to file a claim for dental benefits yourself and the benefit payment will be sent directly to you by Delta Dental – the payment will not be made to your dentist. The benefit payment for each service is based on the amount charged by the majority of dentists – also referred to as the prevailing fee. If the dentist’s fee is higher than the prevailing fee, the patient is responsible for the balance, in addition to the deductible, coinsurance and any non-covered charges. Your out-of-pocket costs will be more if you do not use a Delta Dental network dentist
Will Delta Dental provide a benefit “predetermination” before I receive extensive dental Treatment?“Predetermination” is the process of reviewing a dental treatment plan and identifying the eligible benefits prior to the services being rendered. Delta Dental recommends (it is not required) that you receive a predetermination of benefits for any proposed dental treatment in excess of $200. Delta Dental’s participating dentists are very familiar with this process and will gladly submit the predetermination documents for you. If you use a non-participating dentist, simply ask the dentist to forward a copy of the treatment plan to Delta Dental of South Carolina. Our customer service department is available to answer any questions about benefit predetermination.
Where can I get a claim form and how do I file a claim to receive benefits?You will not need a claim form if you visit a Delta Dental dentist. If you visit a non-network dentist, Delta Dental will accept any standard American Dental Association (ADA) claim form that details the services and treatment provided – a special claim form is NOT NECESSARY. However, a claim form is available on Delta Dental’s website by selecting Subscribers, then My Benefits, then selecting Claim Form.
How do I contact Delta Dental if I have questions?Delta Dental’s nationwide toll-free number 1-800-335-8266 is listed on the ID card. Customer service is available Monday through Friday from 8 a.m. until 6 p.m. Eastern time. Experienced representatives are able to answer over 99 percent of all questions during the initial phone conversation. If your question requires further research, the customer service representative will call you back within one business day with either a response or an update on the progress made. Delta Dental’s toll free number will also take you to the automated response system that provides eligibility, benefits, claims status and a means to request a dentist directory 24 hours a day, 7 days a week. You may also e-mail questions to Delta Dental’s customer service team at or visit the Delta Dental website,– and select “Contact Us.”
Superior Vision

Superior Vision wants you to see yourself healthy. Our broad and diverse provider network of independent MDs and ODs and 46 of the top 50 retail optical chains, gives you the flexibility to choose the eye care provider you want that fits your budget and lifestyle.

How do I know what providers are in-network and what services they provide?Superior Vision’s online provider directory lists all of the providers within the network and includes the services that each offers. You can also do an advanced search to find a LASIK provider.
What if my provider isn’t in your network?you may fill out the online Provider Nomination form in the member area of We make every effort to contract with nominated providers. If you choose to visit an out-of-network provider, call Customer Service at 800.507.3800 to receive an eligibility verification number before your appointment. You will need to pay in full up front and then submit a claim form and a detailed receipt for out-of-network reimbursement as outlined in your Schedule of Benefits.
Are discounts available?You are eligible for discounts off retail charges for a variety of lens upgrades and add-ons, overages on frame allowances and/or additional frame and lens purchases. Services must be obtained from a provider who “accepts discounts.” Before your appointment, please confirm with your provider that they offer discounts as there are some in-network providers who do not offer them.
How can I use my cosmetic (elective) contact lens allowance?You may choose to wear contact lenses in lieu of glasses. The specified allowance (depending on your plan) may be applied toward the purchase of any type of elective contact lenses. You may also use your in-network benefits at
How long does it take for me to get my insurance card once my coverage is active?You should receive your Vision card(s) within 7-10 Business days.
May I go to one provider for an eye exam and another provider for eyewear?Yes, you choose how you’d like to use your benefit.
Can I get both contact lenses and glasses with the Superior Vision plan?Your Schedule of Benefits tells you the frequency with which you may receive benefits. You may choose to get contacts instead of eyeglass frames and lenses, but you cannot get both covered within a benefit year. After using your benefits in full for materials, we offer great discounts on the unlimited purchase of additional frames, lenses and contacts.
Do you cover LASIK surgery?While LASIK is not a covered benefit, Superior Vision has a large network of refractive surgeons nationwide who specialize in laser vision correction. These providers offer members a 20% discount off their surgical fees for these procedures. We also have a large LASIK provider network that offers discounts ranging from 15-50%.
What is Superior Vision’s SmartAlert program?. Superior Vision’s SmartAlert program facilitates communication between you, your eye care provider and your medical plan providers about lifestyle or health issues that may impact your eyes and vision. While participation is completely voluntary by both members and providers, participation may help you keep on top of current health issues or aid in the early recognition and diagnosis of something new. The SmartAlert program includes the My Vision Lifestyle Update and Provider Communication forms—both are available in the secure area of .
Health Reimbursement Account
How does the HRA work?The new plan is all about encouraging healthier lifestyles. Complete healthy activities and you’ll be rewarded with HRA dollars that can be used to pay deductible charges and Rx costs. Employees and covered spouses will have the ability to earn Wellness Incentives by completing an Annual Physical or the Personal Health Assessment.
How much can I earn?Every time you or your covered spouse complete one of the qualifying activities you will earn $300 in your HRA. Employees and their covered spouses can earn up to $600 each.
What types of services can I use my HRA to pay?You can use your HRA balance to pay for medical and prescriptions costs only. The HRA cannot be used for dental services or vision correction.
If I incur medical or rx claims prior to completing any of the qualifying tasks can I still use my HRA to pay for those claims?Unfortunately no. Please be aware you need to complete the tasks and have the HRA funds in the account prior to the date of service for the claim. Please start working on your tasks early so the funds are available at the time of claim.
How long does it take from the time I complete one of the tasks until my HRA is funded with my reward?Most situations it takes 2-3 weeks from the time you complete your physical or the confidential Personal Health Assessment (PHA). Please note this timeframe could be longer if your provider delays filing the claim for your Annual Physical. Please encourage the provider to file the claim as soon as possible so you receive your reward timely.
Is the Personal Health Assessment confidential?The PHA is 100% confidential. None of your responses will be shared with your employer. The purpose of the PHA is to identify your risk factors and communicate areas of improvement.
How do I use my BCBS Debit card to pay for prescriptions?Once you qualify for rewards and receive your Debit card you can swipe the Debit Card at the pharmacy to pay for your prescriptions.
How do I use my BCBS Debit card to pay for medical services?This will vary. In some instances the provider will be able to calculate the BCBS discounted price at the point of service. In these situations you would be able to swipe your Debit card at the point of service to pay for claims. Please note, for some medical services the provider may not be able to calculate the BCBS discounted price at the time of service. In this situation the provider should submit the claim to BCBS and then bill you at home for any remaining exposure you have. You can use your debit card to pay for any medical bills received at home by phone or by including your debit card as payment on any invoice you receive.
What if I participate in the HRA plan but I also contribute to the FSA?If you participate in the HRA and the FSA you will have one Debit Card for both the HRA and the FSA. Once you have earned rewards by completing the qualifying tasks the HRA will be the primary form of payment for any Medical or Rx claims. As a result when you swipe your Debit Card for medical or rx services any balance in your HRA will be applied first and any remaining balance will pull from your FSA balance. Please note, the HRA cannot be used for vision or dental services so the FSA will be primary for those claims.
How do I know what my account balance is?Balance information for both your HRA and FSA (if applicable) can be viewed on line.  Go to and log onto My Health Toolkit.  If you are a new user, you will need to register first.  Click “Register Now” from the home page to get started.  You may also call Customer Service and that number is on the back of your BlueCross BlueShield ID card.
When am I eligible to enrollFull-time employees, 1st of the month after 30 days of employment. Part-time employees, 1st of the month after a year of service, you must have worked 1000 hours of service during an eligibility period.
How do I enroll?You will be automatic enrolled in the Pre-tax plan with contributions deducted from your pay before taxes at 5% and your contributions will be allocated to the "default" investment based on your retirement age.
What if I do not want to be automatically enrolled?You will need to opt out of the plan through Transamerica Online Call 1-800-755-5801
When am I vested in the plan?You are vested in the employer match contributions after 3 years of service.
I am a rehire, am I automatically enrolled after 3 months?No, rehired employees will not be enrolled automatically. You must initiate enrollment by going online or calling Transamerica.
How do I request a loan or hardship withdrawal?You will need to login to your account via Transamerica Online Call 1-800-755-5801
How do I change my deductions or fund allocation?You will need to login to your account via Transamerica Online Call 1-800-755-5801
I need to change/enroll in my BenefitsLog into Ultipro and then choose Life Events and then choose either "I am a new employee", "I am a rehire", “Add/Remove Dependent” or “My Benefit Status has changed” not "OPEN ENROLLMENT"
Where do I go to enrollVisit: 
I tried to change/enroll in my benefits but it says “You are not eligible for any sessions”Contact Benefits Support:
UltiPro won’t let me submit my enrollmentsYou haven’t completed all the mandatory elections.
My dependent/beneficiary isn’t visible? That information is not in our system. Please send proof documents/beneficiary form to benefitsupport@eveningpostindustries.comand we will enter that information in.
What if I want to decline benefit(s)?Log into Ultipro and then choose Life Events and then choose either "I am a new employee", "I am a rehire", “Add/Remove Dependent” or “My Benefit Status has changed” not "OPEN ENROLLMENT".
I can’t see all of the medical plan optionsMake sure you scroll all the way to the bottom of the page.
What is a Qualifying Event?A change in family status is one of the following: Marriage Divorce Death of spouse or child Birth or adoption of child Termination or commencement of employment of spouse Switching from part-time status to full-time status (or vice-versa) by the employee or spouse Taking an unpaid leave of absence by the employee or spouse Significant change in the health coverage of employee or spouse due to spouses employment
How do I cancel a benefit that I am enrolled in?You can’t stop them outside having a Qualifying Event or Open Enrollment (usually in November)
I just found out one of my dependents isn't covered how do I get them enrolledLog into:and then choose “Life Events”. Choose “Add/Remove Dependent”, within 30 days of when they lost coverage. Proof of loss must be submitted to to finalize.
I just enrolled and I want to be sure it went throughWhen you log into Ultipro and select the Life Event if the enrollment status: “In Progress” is showing, you haven’t finalized and submitted your elections. “Pending Approval” means you have successfully completed your enrollment and it is waiting for EPI Benefits team to finalize. “Approved” means you have completed and your elections have been accepted and processed by the EPI Benefits Team.
Am I eligible for Rally?Any employee enrolled in a BCBS Medical Plan offered by EPI is eligible to register for Rally.
How do I register for Rally?Visit Log in to My Health Toolkit® Select Wellness, then Rally
How do I access my Rally Rewards gift card?Access the Gift Card Marketplace by selecting “Redeem Credits” from the Rewards tab. Select your gift card choice from the Marketplace and click “Add to Cart” then “Check Out,” then “Confirm.” You will receive an email with a link to redeem your gift card!
Are Rally HRA rewards instantly funded?When you take the Rally Health Survey, $300 is automatically funded to your HRA account. When you get your annual physical, the $300 claims-based reward may take up to several weeks to be processed into your HRA account.
Is there a limit to how many Rally Rewards I can earn?You can earn one reward per activity per year. You will be able to earn a new reward every calendar year. However, you can participate in as many activities as you like!
How do I download the Rally Mobile App? First register for Rally by visiting, logging into My Health Toolkit, and selecting Wellness then Rally. Once you are registered, download the Rally Mobile App and log in using the same criteria from your registration.
How long does it take for me to get my insurance card(s) once my coverage is active?You should receive your Dental card(s) within 7-10 business days.
I have not received my insurance card(s) and it’s been over 10 business days?Call Delta Dental at 1-800-335-8266 to request a cardVisit to request a card or printVisit and log on to My Health Tool Kit to request a card
Log In Issues
Trouble Logging into UltiproPlease verify that you are using the correct URL If you still have trouble, please email:
My password has been reset and I still can't log in.Verify that you are using the correct default login information: User ID - First letter of first name, last name, last 4 digits of SSN (ex. MSmith1234); Password - Birth date (MMDDYYYY). If that is what you used, then email For your password to be reset again
What’s this deduction on my paycheck?Review the deduction description on your paystub. If there is a deduction amount listed under the employee column it is most likely something you enrolled in (benefits, gym, uniform). If there is a $0 value under employee then it is simply tracking for an employer paid benefit. If you are still unclear, to send an email to
I didn’t get a copy of my W-2You can access them at any time by logging into Select Menu, Under “Myself”, go to "Pay”, select W2, select appropriate tax year.
I don’t see any state taxes coming out of my checkContact:
How do I change my withholdings?You can update withholdings at any time by logging into, under “Myself” go to “Pay” then select “Add/Change Withholdings”